• Hurricane Harvey Red Cross Donation (September 5, 2017)
  • The devastation and suffering being caused by Hurricane Harvey is of historic proportions. The threat is far from over as extremely dangerous conditions continue in Texas and parts of Louisiana. The American Red Cross is working around the clock to provide safe shelter and comfort for the hundreds of thousands of people impacted by this latest disaster. It is feared that the effects of this catastrophe will linger for months, if not longer.

    TFI International is doing its part to help with a donation of US$250,000. It is important that we come together to help mitigate Harvey’s terrible consequences. TFI is honored to support our communities during such difficult times. We encourage all to do their part as well.

    Please consider donating to the Hurricane Harvey Appeal online at www.redcross.ca.

  • Forest Fires in British Columbia Interior (July 13, 2017)
  • As of 10:30 am Tuesday July 11th Vitran Express has suspended service to the following locations in the B.C. Interior due to forest fires

    • Cache Creek,
    • 100 Mile House,
    • Lone Butte,
    • Lac La Hache,
    • Williams Lake,
    • Bella Cola and
    • all other locations south of Quesnel and north of Ashcroft B.C.

    Freight en-route will be held at the nearest Vitran Terminal until the situation is stabilized and normal service resumed. Please expect service disruptions to the above locations and its neighboring areas as crews are working to contain the fire. We will keep you updated with progress reports; any specific inquiries may be addressed to your local representatives.

  • Vitran Mobile App (June 13, 2017)
  • Mobile devices like smartphones and tablets are important business tools which enhance productivity, communication, collaboration, engagement and customer service. Vitran understands the power of mobile technology and introduces an app in both Android and Apple platform to help customers to better manage their business anytime, anywhere.

    • The app is designed to be a faster alternative to online tools in the Vitran website
    • 24 x 7 anywhere around the globe, you can place a Pickup order, Request Spot quote/Rate Lookup, Trace a shipment or email Proof of Delivery to your customer

    The mobile app, Vitrac, is NOW available on Android devices through the Google Play store and iPhone/iPad through the Apple Store, please download the app to your mobile device and start being proactive to your business needs.

  • CN - Labour Negotiations with TCRC Update (May 30, 2017)
  • CN has reached a tentative collective agreement with the Teamsters Rail Conference (TCRC-CTY), the union representing CN’s conductors and yard coordinators in Canada. This ensures CN rail service will continue as normal without any work stoppage.

    We thank you for your patience, understanding and support during this period.

    Vitran utilizes the service of both CN and CP railways, as well as providing highway services across the country.

  • CN Labour Status (May 29, 2017)
  • The Canadian National Railway ( CN ) is in collective bargaining with the Teamsters Canada Rail Conference (TCRC) which represents approximately 3,000 CN train and yard operations employees across Canada. While the TCRC will be in a legal strike position as of Tuesday May 30, 2017, talks between the two sides are ongoing with the help of a federal mediator.

    CN is optimistic that the company and union can reach a mutually satisfactory collective agreement without a labour disruption. We would like to thank you for your patience and understanding for any delays that may occur as a result of this uncontrollable situation. We will keep you posted with updated information as it is made available to us.

    Vitran utilizes the service of both CN and CP railways, as well as providing highway services across the country.

  • Severe Winter Weather Condition (March 15, 2017)
  • Most of eastern Canada has been hit hard with extreme winter weather resulting in high winds, record snow falls and dangerous road conditions. Areas along major highways are experiencing whiteouts and black ice causing authorities to enforce road closures. Current blizzard conditions are expected to continue throughout the day. Service delays are to be expected until the storm passes through and roads are cleared.

  • Protective Heat Service (January 11, 2017)
  • We would like to remind customers that if your shipments require protective heat service all documents are to be clearly marked as such. Bills of Lading should be highlighted to show “Heat Service Required”, or “Protect From Freezing” to ensure the shipments move in heated equipment. Similar labels or notations should be placed onto pallets or cartons requiring heated service.

  • Alberta Provincial Carbon Levy (December 22, 2016)
  • Effective January 1st, 2017 the province of Alberta will implement a Carbon Levy on all fossil fuels that emit greenhouse gas emissions when combusted. This Carbon Levy is in addition to current provincial and federal government fees currently included in the cost of fuel. This Levy is being phased in over a two year period. It will add 5.35 cents per litre to our fuel cost in 2017 and will increase to 8.03 cents per litre in 2018.

    Our current pricing and fuel surcharge program will not offset these additional costs. Due to this government imposed Carbon Levy we are forced to pass this cost on as an additional Carbon Surcharge.

    While the Levy takes effect January 1st, 2017 we will start applying the Alberta Carbon Surcharge effective February 1st, 2017. The surcharge will be assessed on any shipments that are origin, destined, or pass through the province of Alberta. The surcharge will be .9 % of freight charges to a maximum of $ 6.75 per shipment and will appear as a separate line item on your invoice.

    If you have any questions regarding the application of this fee, contact your local Account Executive.

    For more information on the Alberta Carbon Levy you can visit the Government of Alberta website www.alberta.ca/climate-carbon-pricing.aspx

  • Online Pickup (December 2, 2016)
  • It’s easy to schedule a pickup with Vitran online. Our online tool allows you to place a pickup order advising us when and where to pick up a shipment. The tool even lets you communicate any special instructions you may have for the shipment. It can be as simple as a pickup request or you can print the Bill of Lading, barcoded labels and/or shipping labels and submit the pickup request at the same time.

  • Protective Heat Service (October 19, 2016)
  • Heated service is available from October 15th through to April 15th. We would like to remind customers requiring protective heat service to ensure all documentation is noted as such. Bills of Lading should be clearly marked with “Heat Service Required”, “Protect From Freezing” or similar instructions to ensure shipments move in heated equipment. Similar labels or notations should also be placed onto pallets or cartons requiring heated service.

  • Vitran Ottawa has moved to a new location (September 6, 2016)
  • Our Ottawa terminal is now operating in a more central location which results in improved pickup and delivery service for our customers. The new address is

    1740 Comstock Road
    K1B 5L2
    T: 819-771-4662 F: 613 742-8432

  • Potential Canada Post work stoppage (July 6, 2016)
  • Canada Post issued a 72-hour lockout notice on July 6, 2016 after months of negotiations have failed to reach an agreement between the postal carrier and its largest union, the Canadian Union of Postal Workers. If a work stoppage occurs normal mail services will be impacted.

    In an effort to serve you better, we have Paperless Billing and EFT payment options to help you manage your accounts. Please contact your local representative to set up these options and/or to arrange payment pick up.

  • Fort McMurray Update (June 10, 2016)
  • As of June 1st the city of Fort McMurray began allowing some residents to return to the area in order to assess their homes, businesses and personal situations. Movement in and around the city is restricted with certain roads and neighborhoods closed and sectioned off. Minimal infrastructure is in place to support any type of regular activity. While some businesses are open they are working on modified hours and with limited staff. Recovery for the city will be a slow and lengthy process.

    Effective Monday June 13th we will resume service to Fort McMurray. Shippers will have to ensure the consignees are open for business and are able to receive freight shipments. With businesses working varying hours we ask that a contact name and phone number be shown on the shipment bill of lading to help co-ordinate deliveries.

  • Wildfire Raging in Fort McMurray, Alberta (May 6, 2016)
  • The city of Fort McMurray remains fully evacuated and multiple wildfires in the area continue to burn out of control.

    Due to the extreme nature of this emergency, service and freight movement in or out of Fort McMurray and surrounding area has been suspended.  Any shipments that are currently in transit will be temporarily held at our Edmonton service center.  Should you require that a shipment be returned to you, contact your local customer service or sales representative so that arrangements can be made.

  • Wildfire Raging in Fort McMurray, Alberta (May 4, 2016)
  • The city of Fort McMurray Alberta has been evacuated by authorities as forest fires have destroyed residential and commercial buildings in the neighborhood. The fires are still raging out of control and emergency services are the only individuals left in the city.

    Please expect service disruptions of deliveries to Fort McMurray and its neighboring areas as crews are working to contain the fire and restore basic services.

  • Paperless and Going Green (March 15, 2016)
  • With today’s technology paperless environments continue to grow in popularity. Last year over 63 % of our invoices were sent out electronically helping to reduce materials used for traditional mailing of invoices and statements. We encourage those customers who are still receiving paper invoices to choose a paperless and greener option.

  • Northern Ontario Road Closure (February 24, 2016)
  • The Ministry of Transportation reports that Highway 11/17 at the Nipigon River Bridge is scheduled to reopen to two lanes of traffic on Thursday February 25th . The bridge has been operating with only one lane open for both eastbound and westbound traffic since January 11th when an expansion joint failed in the cold weather raising the bridge deck.

    Currently we are experiencing no transit delays to our highway service due to issues at the Nipigon River Bridge crossing.

  • Transportation of Dangerous Goods/Consignor's Certification (July 15, 2015)
  • Effective July 15th 2015, Consignor Certification is mandatory on all Canadian origin dangerous goods shipments. The shipping document, bill of lading, must include a certification statement and clearly show the name of the consignor or individual acting on behalf of the consignor.

    Certification Statement


    PRINT NAME _________________________

    For additional information refer to Transport Canada Transportation of Dangerous Goods Regulations Section 3.6.1 Consignor's Certification SOR/2014-152 http://www.tc.gc.ca/eng/tdg/clear-part3-317.htm