With regards to salvage, there are 4 separate
scenarios that can be chosen.
If the claim involves
damaged goods, you must check one or more of the following:
If the damaged goods can be repaired please use your cursor to
select the box on the left and then advise an approximate dollar
value in the box on the right. We will contact you with regards
to repairs and work out an agreement that will allow you to proceed.
If the damaged goods are acceptable, but cannot be
utilized without an allowance, use your cursor to select the box
on the left and then advise us the dollar value of the allowance
you are seeking in the box on the right. We will contact you with
instructions for proceeding.
If the damaged goods cannot be utilized, and are available
for the carrier to salvage for mitigation of the claim, simply use
your cursor to select the circle on the left.
Conversely, if the damaged goods are not available
for carrier disposition, use your cursor to select the circle on
the left and then provide an explanation as to why the goods are
not available. Again, this remarks area will accept your entire
comments on a scrolling basis.
Any supporting documentation (for example: invoices, reports, etc.) may also be added in the section shown below. To add a document from your computer, click on "Browse..." button, and locate the document you wish to upload from the
Once the document has been located, click on the file and press the "Open" button on the bottom right of the popup box. The file's location should be automatically filled in as shown below. You can select a description of the documents that are uploaded to the right of the browse button. The only supporting document types that may be uploaded are Adobe Acrobat (.PDF), colour images (.JPG) and monochome images (.TIF).
Once all the information has been entered and you
are satisfied with the submission, all that remains is to submit
the claim to Vitran Express Inc. Clicking on the “SUBMIT”
button will alert the system to check over the claim and forward
to Vitran. If there are any errors that require correction, the
system will explain them and ask that you go back and fix them.
Remember, claims submitted against U.S. domestic shipments will
not go through this system and will rejected without submission,
showing an error message that indicates “non existent pro
number”. Once all errors have been corrected, clicking on
the “SUBMIT” button will forward your claim and cause
an E-Mail response to be generated to your E-Mail address advising
the claim was received and you will also receive the PDF invoice
CLAIM ACKNOWLEDGEMENT & DOCUMENTATION
Do not submit documents in support of your
claim until such time as you receive an acknowledgement
from Vitran Express Inc. indicating that further documentation
is required. Within 7 days of submitting your claim, you will receive
an E-mail acknowledgement for your claim. At that time the E-mail
will once again utilize your Claim Reference Number as the subject,
and will indicate the Total $ Amount of the Claim, as well as the
Type(s), the Vitran Pro Number and the Vitran Claim Number. This
E-mail will also be accompanied by an Adobe PDF attachment. Please
open the PDF attachment so that you might determine what if any
further documentation is required to complete the file. There will
as well, be instructions regards submitting the documents contained
within the PDF attachment.
CLAIM STATUS, CLAIM TRACING
Claim tracing can be done directly from the PDF acknowledgement
file as well, and you will also be given the name and phone number
of the adjudicator should you wish to contact us directly regarding
That's all there is to it.
Proceed to QUICK
CLAIM to file claim